James Hagan is an experienced professional with a robust background in project management, team leadership, and technology transformation, particularly within the tech support sector. Having held various roles at Dell EMC and Dell, including Global Support and Deployment Americas Tech Support Project Management Senior Manager, James has successfully managed international project teams, driving technology initiatives and optimizing support processes. With a strong foundation in Agile methodologies, James currently serves as a Senior Agile Coach at Dell Technologies, focusing on enhancing team experiences and business outcomes. Earlier career roles include customer care management and fraud prevention at Dell Financial Services and an assistant store manager position at Walgreens, demonstrating a diverse skill set and commitment to team development. James holds a Bachelor of Business Administration in Marketing from Texas A&M University.
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