Janet Perry is an accomplished manager with extensive experience in the technical support and operations sectors. Currently serving as Manager of Technical Support at EMC since June 2012, Janet leads a highly efficient team that supports data domain division products without using a tiered model. Previous roles include Emergency Recovery Manager and Manager of Root Cause Analysis at Nortel Networks, where leadership was provided to large teams focused on resolving service-impacting issues and reducing downtime. Additional experience includes serving as Business Operations Leader and Senior Software Development and Support Manager at Genband, where operational standards were implemented and software support was provided to a global customer base. Janet holds a Bachelor of Business Administration from Campbell University.
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