Jesse Lucas is a Senior Principal Engineer and Lab Manager at Dell Technologies, specializing in cloud solutions with extensive experience in enterprise hyper-converged infrastructure. With over 20 years of customer service and 5 years in IT technical support, Jesse holds multiple VMware certifications, including VMware Certified Implementation Expert and VMware Certified Professional. Previously, Jesse worked as a technical support engineer and coach at Dell, providing guidance and training to improve team performance. Jesse's earlier experience includes teaching English internationally and managing inventory and customer service in the hot tub industry. They received a Bachelor of Arts in History and Spanish from the University of Utah.
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