Jigyasa -

Jigyasa is an experienced professional in incident and problem management with a robust background spanning multiple significant positions in leading technology companies. Key roles include Senior Engineer Incident Management at Ericsson, Incident Management Specialist at Orange, and Major Incident Manager at Dell Technologies, consistently focusing on driving resolution for major incidents and coordinating cross-functional teams. With a strong educational foundation in Electronics and Communications Engineering, including both Bachelor's and Master's degrees from Maharishi Dayanand University, Jigyasa's proficiency is further supported by expertise in various tools such as ITSM, Service Now, and Nagios.