Jim Leake is a Senior Director of Customer Support for US Federal at Dell Technologies, where they leverage over 15 years of experience in enterprise IT service delivery leadership. Previously, Jim held leadership positions at Unisys, CSC, and JW Group Consulting, focusing on IT services and client relationship development across both commercial and federal markets. Jim's expertise includes solution management, project management, and organizational strategy, complemented by a BBA in Business Administration from the University of Cincinnati. They have a notable background in driving innovation, mentoring teams, and fostering client relationships at the CxO level, supported by a Top Secret clearance.
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