Jimmy Pei is a skilled technical support and management professional with extensive experience in the information technology sector. At EMC, Jimmy served as a Technical Facilitator and later a Technical Support Manager, overseeing the Data Domain Support Team and managing technical interactions with customers. At Dell Technologies, from February 2019 to April 2025, Jimmy advanced to a Senior Technical Support Manager, leading remote support teams for data protection products across the APJC region, focusing on efficiency and customer satisfaction. Earlier experience includes a role as a Technical Support Engineer at GENPACT, providing support for JBoss and Apache servers. Jimmy holds a Bachelor's degree in Computer Science from Dalian Institute of Light Industry and two Master's degrees in Business Administration from Fudan University and BI Norwegian Business School, demonstrating a strong blend of technical expertise and business acumen.
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