Jonathan O'Reilly is a Senior Customer Incident Manager at Dell Technologies, bringing extensive experience in incident management and customer advocacy. Between 2001 and 2003, Jonathan held several roles at Dell EMC, including Senior Customer Escalation Manager and Principal Engineer, where they contributed to various technical solutions. Prior to this, from 1997 to 2000, Jonathan managed Eclipse Networks as Branch Manager and oversaw IT Helpdesk operations. Earlier in their career, they served as a Technical Trainer at the Central Regional Training Centre from 1994 to 1997. Currently, Jonathan is pursuing a Diploma in Business Innovation and Digital Transformation at Technological University Dublin.
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