Joseph Smith is an experienced Service Account Manager at Dell, where responsibilities include serving as a Trusted Advisor to enterprise customers and managing complex data center technologies. Prior to Dell, Joseph held various roles at CA Technologies, including Principal Customer Experience Manager and Sr Customer Success Manager, focusing on customer adoption and incident management. With a background that includes project management at Geogrid Retaining Walls Inc. and extensive operational leadership as Depot Operations & Training Chief in the Marine Corps, Joseph demonstrates a strong commitment to customer success and project execution. Education consists of a High School Diploma from Kearny High School.