Josh Arias is an IT Incident Manager with extensive experience in managing high severity incidents, emphasizing reduced mean time to restore. Currently, Josh serves as a Major Incident Management Manager at Capgemini and an Application Management Senior Advisor at Dell, focusing on aligning IT services with business objectives. Previously, they excelled as a Recruiting Manager, overseeing global staffing initiatives and designing effective recruiting processes for Fortune 500 clients. With a background in training and instructional design, Josh has developed comprehensive training plans and created engaging educational materials for large-scale technical support operations. Fluent in French and semi-fluent in Spanish, Josh holds ITIL certifications and is proficient in various technical tools.
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