Joshua Ross is a Senior Manager in Customer Service for the Federal Government and Enterprise West division at Dell Technologies, bringing over 25 years of management experience. Currently, Joshua leads the Customer Service organization for the Canadian Federal Government and Western Canada, focusing on enhancing customer satisfaction through effective management and strategic planning. Previously, at Hewlett-Packard, Joshua managed support for North America's core Enterprise Search technologies and mentored a geographically distributed team. Joshua holds a Bachelor of Technology in Computer Information Systems from DeVry Institute of Technology.
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