Kevin Luttrell is the Escalation Manager at Dell Technologies, where they have been managing actions to restore customer operations since 2012. Prior to this role, Kevin served as an Incident Manager at EMC, facilitating coordination among various teams to address complex technical issues. Kevin also held the position of Escalation Manager at Watermark Software, overseeing the daily operations of a support group focused on imaging products. Before joining EMC Corp as a Technical Support Manager, they provided support for printer and server products at NEC Technologies. Kevin attended GTE Sylvania Technical School from 1983 to 1984.
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