Kyle Zhang has accumulated extensive experience in technical support and customer service within the technology sector. Beginning at NTT Communications as a Customer Service Manager from January 2008 to May 2012, Kyle provided technical support for Cisco network routers and switches. Following this, a role as a Technical Support Engineer was held at Microsoft from January 2016 to July 2016, focusing on Microsoft System Center products. From July 2016 to June 2017, Kyle advanced to a Senior Technical Support Engineer position at Dell EMC, where responsibilities included support within the DSSD team and later with the HCI team for VxRail and VxRack. Kyle has also provided technical support for the CLARiiON/VNX support team, emphasizing a strong background in customer-centric engineering and technical problem-solving.
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