Lam Vuong is a Senior Advisor in Operations and Backline Support at Dell EMC, where they have worked since 2016, focusing on enhancing customer experience for remote delivery of enterprise solutions. Prior to this role, Lam held positions at Dell from 2010 to 2012 as a Senior Software Analyst, dealing with L2/L3 escalations and helping customers resolve business-impacting issues. Lam began their career at Fluent2 Ltd, serving as a Senior Software Consultant from 2003 to 2010, specializing in solution design and project planning. They earned a 2:1 degree in Computer Communication and Networking from Westminster University between 2000 and 2003.
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