Lan Lan is a seasoned professional with over 20 years of experience in KPI and process improvement, specializing in outsourcing partner management and stakeholder engagement. Currently serving as a Senior Manager in Advanced Resolution Services, they lead a team of over 20 senior engineers across multiple countries, addressing customer escalations and providing critical solutions. Previously, Lan held various roles at Dell and Dell Technologies, focusing on project management, technical support, and supply chain operations, achieving significant recognition for quality and innovation. Lan holds a Master's degree in Management and Information Science from 大阪国際大学 and a Bachelor's degree in English Culture from 东北大学.
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