Lance Diamond

Lance Diamond is an experienced professional with a diverse background in technical support and systems management across several prominent companies. As a Technical Support Manager at EMC from October 2009 to March 2012, Lance led the support organization for various software products, focusing on customer and vendor relationships. Prior experience as a Systems Manager at AT&T involved overseeing NMS UNIX Applications and managing support for international data centers. Subsequent roles at Dell EMC included Global Director of Enterprise Technical Services and Americas Theater Leader, where responsibilities encompassed developing support engineering teams and customer care operations. Previous engineering experience includes positions at Nokia and Verio/NTT, where Lance managed large-scale systems and support teams. Academic qualifications include a Bachelor's degree in Molecular Biology, a Master's degree in Geoarcheology, and ongoing studies in Artificial Intelligence and Machine Learning at The University of Texas at Austin.