Latha MP

Latha MP is a seasoned Customer Experience Director with over 25 years of experience in designing and optimizing customer journey strategies to enhance satisfaction and retention. They have led cross-functional teams in various roles, including an established tenure as Director of Customer Experience, Customer Quality & Transformation, where they successfully implemented significant CX transformations and improved key performance metrics. Latha's professional background includes positions at notable companies such as Dell Technologies and KYOCERA Global, as well as a strong educational foundation with a Bachelor's degree in Electrical, Electronics, and Communications Engineering and a management program from the Indian Institute of Management Bangalore.