Luis Acosta has over 20 years of experience in technical support and engineering roles within the IT industry. Beginning as a desktop technician at National Processing Company in 1997, Luis progressed to a Server Operations Analyst position at Affiliated Computer Services before joining Dell in 2012. At Dell, Luis held various roles, including Level 2 Support Engineer and Systems Engineer I, focusing on enterprise OS, application, and networking issues, as well as performance analysis of storage systems. Currently, Luis serves as a Principal Engineer on the Software Solutions Team at Dell EMC, specializing in Microsoft products and collaborating with vendors to resolve technical challenges. Luis has obtained multiple certifications, including VMware VCP 3.5, Microsoft certifications, CompTIA, and Linux Professional Institute credentials.
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