Luis Gonzalez is an ITIL Training Program Manager and ITSM Expert at NTT Data, having previously held roles at Parsons as Quality and Governance IS Change Manager and Oracle Empirix PTO from 2000 to 2010. Since 2010, Luis has been an ITIL Program Coordinator, Expert Trainer, and Consultant at Dell, where they manage the internal ITIL Training Program and teach various ITIL classes. Certified in multiple versions of the ITIL framework, Luis has coauthored accredited training courseware and is recognized for delivering ITIL training globally.
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