Massimo Caiafa is a Principal Network Engineer at Dell Technologies, where they have previously served as a Senior Network Engineer and Systems Integration Advisor. They began their career in 2007 as a Technical Support Representative at Xerox PARC and later worked as a Technical Support Analyst Tier 2 at Apple. Massimo also contributed to IBM Global Services as a Technical Mentor, helping to establish the new Italian team for Xerox technical support. They earned a Master of Science in Electrical Engineering - Automation from MIP Politecnico di Milano, graduating in 2003.
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