Mateus Alencastro

Mateus Alencastro is an experienced professional in customer success and technical support, currently serving as a Customer Success Manager at Dell Technologies since January 2017, where the focus is on supporting US customers with ProSupport Plus products. Previous roles include Application Management Advisor at Hardlink Informática e Sistemas Ltda., Service Manager and Dispatcher at Dell, and ProSupport Engineer in Resolution Management. Throughout the career, Mateus has demonstrated expertise in managing escalations, coaching agents, and strategic planning. Additional roles include Case Mentor in Enterprise Tech Support and Microsoft Certified Trainer. Mateus holds a Bachelor of Technology in Management Processes and a postgraduate degree in Technology from UNIASSELVI.