Matt Holleman is currently a Senior Customer Incident Manager at Dell Technologies, where they focus on resolving escalated service issues for customers and coordinating support among various teams. With experience as a Strategic Account Manager and Customer Engineer at EMC, Matt has demonstrated strong leadership in incident management and technical support. Additionally, they serve as an Adjunct Professor at Siena Heights University, teaching undergraduate courses in Public Administration and Sociology. Matt's background includes over two decades of service as a Police Officer, where they ensured community safety and improved quality of life. They hold both a BAS and an MA in Leadership and Homeland Security from Siena Heights University, both achieved with a 4.0 GPA.
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