Matthew Baccus is a Senior Advisor and Service Account Manager at Dell Federal Customer Success, leveraging expertise in field service engineering to enhance project and operations management while elevating the customer experience. Previously, Matthew held various roles at EMC and Dell Technologies, including Senior CSE and Field Service Engineer II, where they were instrumental in improving customer service and technical support throughout their engagements. Matthew earned a Bachelor of Arts in Social and Behavioral Science from The Ohio State University.
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