Michael Charest is a seasoned technical support leader with extensive experience in the technology sector, primarily at Dell Technologies since June 2004. Currently serving as Global Senior Director of Technical Support, Michael oversees the Global Data Protection Remote Support Organization, managing a comprehensive portfolio that includes products such as Avamar, Data Domain, and Cyber Recovery. Prior roles include Senior Director positions for both DellEMC's North America Remote Support Organization and Global Support Center, focusing on unstructured and primary storage products. Michael's career spans various technical support management positions, with notable leadership roles at Axeda Systems Inc. and eBusiness Technologies. Educational credentials include a Bachelor of Science in Computer Science from the University of Massachusetts Dartmouth and executive education from The Wharton School.
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