Michael J. Baugh is a Global Escalation Manager at EMC Corporation with a rich history in customer service and support management. They previously held roles such as Director of Customer Service Portfolio Management and Regional Customer Service Director at EMC and were also a Director of Customer Support at Isilon Systems. Michael has been instrumental in building technical support teams and enhancing customer satisfaction to drive revenue. They hold a Bachelor of Science in Business Management from Maryville University of Saint Louis. Currently, Michael enjoys retirement after a successful career.
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