Michael Lauerhahs is a Service Delivery Manager at Dell Technologies with over 20 years of experience in IT service delivery management. They have a proven track record in driving client satisfaction and improving SLA performance, having consistently achieved 100% SLA metrics in previous roles. Michael's experience includes managing extensive IT service teams and delivering cloud managed services at companies such as VCE and Xerox Business Services. They hold an Associate's degree in Computer Programming from Total Technical Institute and have participated in various leadership and operations development programs throughout their career.
Location
Richardson, United States
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