Michael Ng is a Senior Principal Engineer at Dell Technologies with over 15 years of experience in IT. They have a proven track record in optimizing regional infrastructure portfolios and aligning support models with global standards. Currently, they lead process and tools automation initiatives and manage IT requests for Global Configuration Services in the APJ region. Michael has notably transformed the Penang Lab into APAC's largest GCS Services Lab, significantly enhancing operational capacity and efficiency. They hold a degree in Computer Science from Universiti Tunku Abdul Rahman.
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