Michele Smith

Michele Smith is an experienced professional in the field of information technology, currently serving as a Director at Dell Technologies since June 2005. Smith has a strong background in Test Design, Test Planning, and Test Execution, with extensive involvement in quality-control tests to ensure software meets specified standards and end-user requirements. Prior experience includes a role as a Business Analyst/QA at Capital Metro from October 1997 to May 2005, where responsibilities included evaluating computerized systems and drafting test plans. Smith also held the position of Customer Service Manager during this time, leading a team of 30 call center agents. Michele Smith holds a degree from Lamar University, earned between 1988 and 1993.