Mohammed A. is a seasoned director at Dell Technologies with extensive experience in managing customer support operations, focusing on troubleshooting strategies and process optimization. Since joining Dell in May 2005, Mohammed has led a 12-member team to implement the Digital Resolution initiative, significantly enhancing tech support efficiency and saving the company $12M annually. Previous roles include business process consultant and solutions architect, where efforts included reducing warranty costs and managing a $30M IT roadmap. Mohammed's accomplishments are underscored by multiple patents and prestigious awards, including the TSIA Silver Award and the Michael Dell Champion Award. Educational qualifications include an MBA from Texas McCombs School of Business and a Master of Science in Computer Engineering from the University of Alabama at Birmingham.
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