Mónica L. is an Industrial Engineer with a strong background in process improvement and business intelligence. They have experience as a Process Improvement Officer at Banco General, where they led digital transformation projects that significantly enhanced customer onboarding and reduced processing times. Previously, Mónica completed an internship at Cerveceria Nacional, focusing on quality assurance and supply chain analysis. They hold a Master’s degree in Management Science and Engineering from Northwestern Polytechnical University and a Bachelor’s degree in Industrial Engineering from Universidad Católica Santa María La Antigua. Currently, Mónica serves as a Business Intelligence Senior Advisor at Dell Technologies, specializing in HR analytics.
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