Nathaniel Burrows has extensive experience in technical support, currently serving as a Technical Support Engineer 2 at Dell EMC since June 2017, where responsibilities include performing remote firmware upgrades for ECS and XtremIO storage systems, along with system health verification and post-upgrade follow-ups. Prior to this role, Nathaniel was a Technical Support Team Lead at NTT America from November 2014 to December 2016, managing escalations and advising agents on technical issues. Nathaniel's technical support experience also includes serving as a Technical Support Account Manager and Tier 1 Technical Support at Verio from December 2007 to October 2014, focusing on dedicated support for an OEM customer in Japan and providing technical assistance for web hosting services. Earlier career experience includes providing customer service at Sento Technical Services Corporation. Nathaniel studied at Utah Valley University from 2008 to 2010.
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