Nima D'Souza

Nima D'Souza is a seasoned IT professional with extensive experience in automation, AI/ML technologies, and contact center solutions. Currently serving as Global IT Director at Dell since August 2006, Nima D'Souza leads teams focused on delivering Zero Touch solutions across various technologies, including CCaaS and database management. Prior to this role, Nima D'Souza was a Sr. IT Manager overseeing global CCaaS initiatives and a Product Manager for Dell’s Intelligent Call Routing and Distribution products. Previous experience includes roles as Solution Architect at Exigen Group, Sr. Engineer at Genesys, and Manager of Application Development at MCI Communications, along with engineering positions at Dataimage and Iomega. Nima D'Souza holds a Master’s degree in Computer Science from New York University - Polytechnic School of Engineering and a Bachelor's degree in Computer & Information Science from Brooklyn College.