Ralf Banczyk is currently the Director of Customer Service at Dell Technologies, where they oversee Account Management Services for enterprise customers in Germany and focus on proactive customer care for a variety of Dell products. Their previous role as Senior Manager, Customer Service at Dell involved leading an IT service organization serving over 2,500 customers. Ralf's earlier experience includes serving as an Engineer for Measurement and Controlling Automation and a Professional Trainer at ThyssenKrupp, as well as working as a Project Manager and Systems Engineer at Yokogawa. Ralf earned an Engineer's Degree in Electrical Engineering Technologies from Bertolt-Brecht-Berufskolleg.
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