Raphael Arruda

Raphael Arruda has extensive experience in customer service and marketplace management, having worked at Dell and its prior iterations since 2010. Early roles included Monitor de Qualidade at Contax and various customer service positions at Dell from 2016 to 2017, focusing on direct customer interaction and after-sales case management for major retailers. Raphael advanced to roles at Dell Technologies as Marketing Operations Analyst and Marketplace Account Manager, overseeing e-commerce strategies and fostering relationships with retailers. Raphael's educational background includes a degree in Administration with a focus on Marketing from Pontifícia Universidade Católica do Rio Grande do Sul, completed in 2017. Internships at the Ministério Público Federal and Ministério da Saúde contributed to earlier professional development.