Rick Chang has extensive experience in leadership roles within notable companies. Currently, Rick serves as the Director of Service Operations for Consumer Customer Services in the APAC and Japan regions at Dell, focusing on initiatives related to customer experience, case management, and process engineering since May 2011. Prior to this, Rick held the position of Director at Accenture from May 1999 to May 2011, contributing to various consulting projects and leading service transition activities for outsourcing engagements. Additionally, Rick worked as an Account Manager at ZyXEL for a brief period in late 1998 to early 1999, overseeing account management and sales operations in multiple European regions.
This person is not in the org chart
This person is not in any teams
This person is not in any offices