Robert Huang is currently a CS Senior Project Manager at Dell, where they manage OEM business for enterprise customization projects. With 20 years of experience in the IT industry, including roles at Alibaba and Dell, Robert has a strong background in customer service management and project management. They previously served as a Customer Service Manager at Alibaba, leading teams to enhance customer experience and drive process improvements. Robert holds a PMP certification and has also held various managerial roles in sales and customer care earlier in their career. They are pursuing education at Xiamen University of Technology.
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