Saikat Ray is currently the Global Lead for Consumer Escalations at Dell Technologies, a position they have held since 2021. They previously served in various roles at Dell, including Senior Area Manager in the Global Escalation Solution Group and Area Manager for the US Consumer Support Group. Saikat's early career included positions at Global Vantedge, GECIS, and HERO Ites, where they gained foundational experience in operations management.
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