Shannon Scheer is the Senior Advisor of Account Services Management at Dell Technologies, where they have been contributing since 2019. Prior to this role, Shannon worked at Concentrix as a Technology Account Manager and Sr Analyst for IT Solutions from 2016 to 2018. Shannon also held various positions at Convergys from 2006 to 2010, including Supervisor of IT Operations and Associate Trainer for Customer Care for Microsoft. With a solid background in IT and customer care, Shannon has developed extensive expertise in account management and operations.
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