Shawn Wang is an experienced technical support and operations professional with a strong background in information infrastructure and customer support. Holding a Bachelor of Engineering in Computer Science from Shanghai University of Engineering Science, Shawn began a career as a Helpdesk Engineer at Li&Fung Limited, providing user support for various devices. Subsequently, Shawn served as a System Engineer at arvato systems, managing global messaging systems for the Bertelsmann group, and as a Technical Support Engineer at EMC, focusing on Isilon product integration. Further roles include a Senior Technical Support Analyst position at Nomura, where daily maintenance of a risk management system was a key responsibility, and a brief tenure as a Technical Support Advisor at Dell EMC, specializing in filesystem support for Isilon. Currently, Shawn works as a Customer Operation Engineer at Cloudera.
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