Steven Leef is a Principal System Development Engineer at Dell Technologies, where they diagnose and debug complex customer issues and manage escalations. Previously, they served as a Senior Software Quality Engineer from 2018 to 2022 and held various technical support roles at EMC and Dell EMC, contributing to customer satisfaction through effective problem-solving and mentoring. Steven began their career in customer service as a Shift Manager at Papa Johns and has a Bachelor of Science Degree in Information Technology from Minnesota School of Business/Globe University, which they obtained in 2012.
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