Steven Macedo is a Principal Engineer in Service Management at Dell EMC, where they manage and support a Service Management platform powered by ServiceNow to enhance engineering delivery. Prior to this role, Steven served as a Manager of Lab Operations and Principal Lab System Engineer at EMC from 2011 to 2014, and as a Lab System Engineer from 1999 to 2009. Steven holds a Bachelor's degree in Industrial Technology with a focus on Electronics from Rhode Island College and a Master's degree in IT Management from Brandeis University.
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