Susan Williams, SMC, is a Senior Manager in Global Process Mining & Digitization at Dell Technologies, where they partner with stakeholders to implement digitalization strategies for over 12,000 contact center agents across 150+ countries. With more than 20 years of experience at Dell, they have directed IT products and advanced technologies, specializing in process optimization and automation that have positively impacted numerous employees and delivered substantial financial results. Susan holds a degree from Universidad Latina de Panamá and has received multiple awards for their innovative contributions to business processes, including the Panama Leadership Impact Award in 2024.
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