Thiago Carvalho

Thiago Carvalho is a Customer Success Incident Manager and Customer Experience Strategist with extensive experience in team leadership and project management. Currently serving as a Senior Advisor at Dell EMC since 2016, Thiago leads a team focused on critical escalations and metrics analysis while prioritizing customer satisfaction. Previously, Thiago held various roles at Dell, including Storage Team Leader and Senior Analyst, where they developed technical skills and fostered team development. Thiago's career began at Unisys, where they provided client support and managed tech teams. Thiago holds a degree in IT Management from Universidade do Sul de Santa Catarina.