Vanessa Heard is an accomplished IT professional with extensive experience in support and management roles. Currently serving as a Senior IT Support Analyst at SecureWorks since July 2015, Vanessa also holds the position of IT Manager for Global End User Support at the same company, which commenced in November 2020. Prior to these roles, Vanessa was the UK IT Site Lead at Dell, demonstrating a strong foundation in IT leadership and customer support throughout her career.
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