Jade Carr is a Manager for Major Programmes at Deloitte, where they lead initiatives and drive strategic improvements. Previously, Jade served as the Business Transformation Manager at John Lewis & Partners, focusing on process optimization and change management. They were recognized with a Silver award for Team of the Year at the Employee Experience Awards in 2014 and won the Midlands Contact Centre Forum for Best Use of Technology in 2015. With extensive experience in customer operations, Jade has held various management roles, including Operational Support Manager at Opun and multiple positions at Home Retail Group PLC.
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