Luke Pullen

Luke Pullen is a Senior Manager at Deloitte, specializing in ServiceNow. They possess extensive experience in ITSM system development across the public sector, having previously worked as a ServiceNow Systems Lead at the NSW Department of Industry and as a Consultant at Ratarni Consulting. From 2008 to 2019, Luke served as a Service Management Administrator at the NSW Department of Family & Community Services, where they demonstrated a strong ability to enhance business operations through effective process improvement. Earlier in their career, they led an IT Service Desk team at Hewlett Packard Enterprise from 2004 to 2008, showcasing their management and customer relations skills.