Michael Johnson is a highly motivated IT professional with over 20 years of experience in consultancy and technical roles. Currently, they serve as the CX Capability Lead at Deloitte, specializing in Customer Experience process and solution implementation, and are actively engaged in SAP CX software implementations across Europe. Michael has previously contributed to significant projects at Brother International and Stelrad Ltd, where they managed the deployment of SAP solutions and received a SAP Gold Award for Innovation. They hold multiple qualifications in SAP Sales Cloud, Service Cloud, and Project Management.
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