Pallavi Kumar is an accomplished IT Service Quality Manager with over 20 years of experience in the IT sector. Currently, Pallavi manages quality for IT services within infrastructure and application domains at Deloitte, focusing on continuous improvement and customer satisfaction. Previously, Pallavi has held significant roles at Wipro Ltd. as an Account Quality Manager and at Bupa, where Pallavi coordinated incident management and ITIL practices. With expertise in Lean, Six Sigma, and ITIL methodologies, Pallavi has effectively supported various audits and compliance initiatives while fostering strong customer relationships across international markets. Pallavi holds a Master of Computer Applications and a Bachelor of Computer Applications.
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