Roy Sleiman is an Automation CoE Portfolio Lead, currently driving a team of Service Management professionals to deliver high-quality IT services. With over 10 years of experience in the Information Technology industry and 6 years in customer Service Level Management, they specialize in ITIL Service Management best practices. Previously, Roy held various leadership roles at Deloitte, including Process Governance and Product Advisory Lead, and Head of IT Service Management at Deloitte Australia. They began their career as an Assessment and Workplace Trainer at TAFE NSW, further honing their skills in IT service and support. Roy holds a Diploma in Information Technology from TAFE.
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