Sharon Fields has extensive experience in IT support and service management, with a career spanning over 15 years across various organizations. At Ulster Bank, roles included Executive & Distributed Support Analyst and Systems and Change Management Analyst, providing critical support within Server, Network, and Telephony environments. Sharon's tenure at Chain Reaction Cycles saw significant contributions as Senior Service Desk Analyst and Service Desk Team Lead, focusing on incident management and performance metrics. Previous experience includes an IT Engineer position at Fujitsu UK and Ireland, and a Service Desk Manager role at Devenish, overseeing operations and ensuring customer satisfaction. Currently, Sharon serves as Service Delivery Manager at Deloitte. Academic qualifications include a Bachelor of Arts in French & Hispanic Studies from Queen's University Belfast.
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