Alex Kenley Facey is a Customer Experience Leader at Equitable Bank, with over 10 years of experience in strategy consulting within financial services and payments. They have a strong focus on digital payment transformations, product launches, and strategic partnerships. Alex has held various senior roles, including Senior Director of Customer Care Strategy & Operations Excellence and previously led mergers and integrations at Equitable Bank. With an educational background that includes a BSBA from UNC's Kenan-Flagler Business School and an MBA from Northwestern's Kellogg School of Management, Alex has worked internationally across several countries, enhancing their expertise in customer experience and business strategy. They are also actively involved in promoting equity and inclusion through initiatives like Deloitte's Black Action Council.
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